Terms of Service for Sprout

Last Updated: February 2, 2025

Agreement to Terms

By accessing or using the Sprout mobile application ("App," "Sprout," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

Important: These Terms include a binding arbitration clause and class action waiver (Section 15) that affect your legal rights. Please read carefully.

1. Eligibility and Account Registration

1.1 Age Requirements

You must be at least 13 years old to use Sprout. If you are under 18, you must have parental or guardian consent to use the App.

By using Sprout, you represent and warrant that:

  • You meet the minimum age requirement

  • You have legal capacity to enter into this agreement

  • You have parental consent if under 18

1.2 Account Creation

To access cloud features, you must create an account by providing:

  • A valid email address

  • A secure password, OR

  • Authentication via Google or Apple Sign-In

You agree to:

  • Provide accurate and complete information

  • Keep your account credentials secure

  • Notify us immediately of unauthorized access

  • Be responsible for all activity under your account

1.3 Account Security

  • You are solely responsible for maintaining account security

  • We are not liable for losses due to stolen or compromised credentials

  • We may suspend accounts that violate these Terms or show suspicious activity

2. License and Use of the App

2.1 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Install and use Sprout on devices you own or control

  • Access features available in your subscription tier (Free or Premium)

2.2 Restrictions

You may NOT:

  • Copy, modify, or create derivative works of the App

  • Reverse engineer, decompile, or disassemble the App

  • Remove copyright or proprietary notices

  • Sell, rent, lease, or sublicense the App

  • Use the App for illegal purposes

  • Use automated tools (bots, scrapers) to access the App

  • Attempt to gain unauthorized access to our systems

  • Interfere with the App's operation or other users' experience

2.3 Ownership

Sprout and all related intellectual property (code, designs, logos, content) are owned by us or our licensors. These Terms do not grant you any ownership rights.

3. User Content and Data

3.1 Your Content

You retain ownership of content you create in Sprout (tasks, notes, pet customization). By using the App, you grant us a limited license to:

  • Store your content on our servers

  • Display your content to you across devices

  • Process your content to provide App features (e.g., AI task breakdown)

  • Back up your content for data recovery

This license ends when you delete content or close your account.

3.2 Content Responsibility

You are solely responsible for your content. You agree NOT to create content that:

  • Violates laws or regulations

  • Infringes others' intellectual property rights

  • Contains malware or harmful code

  • Is harassing, abusive, or threatening

  • Violates others' privacy

3.3 Content Monitoring

We do NOT actively monitor user content, but we reserve the right to:

  • Review content if we receive complaints

  • Remove content that violates these Terms

  • Suspend or terminate accounts for violations

3.4 Data Backups

We perform regular backups, but we are NOT responsible for:

  • Data loss due to your actions (e.g., accidental deletion)

  • Data loss due to device issues

  • Data loss during account deletion

Recommendation: Regularly export your data (Settings → Export Data).

4. Subscription and Payments

4.1 Free Tier

Sprout offers a free tier with limited features (see Premium Features documentation). The free tier is available indefinitely but may be modified with reasonable notice.

4.2 Premium Subscription

Pricing:

  • Monthly: £3.99/month

  • Annual: £24.99/year

Billing:

  • Charged through Apple App Store or Google Play Store

  • Payment processed according to platform policies

  • Subscriptions auto-renew unless cancelled

What You Get:

  • Unlimited AI features (Task Breakdown, Brain Dump, "What Should I Do Now?")

  • Pet switching and collection (unlock all 5 pets)

  • Recurring tasks

  • Unlimited task history

  • Custom auto-delete settings

  • Future premium features

4.3 Free Trials

If we offer free trials:

  • Trial period specified at sign-up

  • No charges during trial

  • Auto-converts to paid subscription after trial unless cancelled

  • Cancel anytime during trial to avoid charges

4.4 Subscription Management

iOS (Apple):

  • Manage via iPhone Settings → [Your Name] → Subscriptions

  • Subject to Apple's Terms of Sale

  • Refunds handled by Apple

Android (Google):

  • Manage via Google Play Store → Subscriptions

  • Subject to Google Play Terms of Service

  • Refunds handled by Google

To Cancel:

  • Cancel at least 24 hours before renewal

  • Access continues until end of billing period

  • No partial refunds for unused time

4.5 Price Changes

We may change subscription prices with 30 days' notice. Changes apply:

  • Immediately for new subscribers

  • At next renewal for existing subscribers

  • You can cancel if you disagree with new prices

4.6 Refund Policy

Refunds are handled by Apple/Google according to their policies:

We cannot process direct refunds for in-app purchases.

For subscription issues, contact: support@sproutapp.tech

5. AI-Powered Features

5.1 AI Services

Sprout uses OpenAI's API for AI features:

  • AI Task Breakdown

  • Brain Dump

  • "What Should I Do Now?" recommendations

5.2 AI Limitations

You acknowledge that AI features:

  • May not always be accurate or appropriate

  • Are provided "as-is" without guarantees

  • Should not be relied upon for critical decisions

  • May occasionally produce unexpected results

5.3 Usage Limits

Free Tier:

  • AI Task Breakdown: 5 per week

  • Brain Dump: 5 per week

  • "What Should I Do Now?": 3 per day

Premium Tier:

  • AI Task Breakdown: Unlimited

  • Brain Dump: 5 per day

  • "What Should I Do Now?": Unlimited

We may adjust limits with reasonable notice.

5.4 AI Data Processing

When you use AI features:

  • Your task data is sent to OpenAI for processing

  • OpenAI's data usage policy applies

  • We do not use your data to train AI models

  • We delete AI-generated content when no longer needed

6. Prohibited Uses

You agree NOT to use Sprout to:

6.1 Illegal Activities

  • Violate any laws or regulations

  • Engage in fraud or deceptive practices

  • Violate export control laws

  • Facilitate illegal activities

6.2 Harmful Activities

  • Transmit viruses, malware, or harmful code

  • Interfere with App security features

  • Attempt to access others' accounts

  • Overload or disrupt our servers

6.3 Inappropriate Content

  • Create content that is illegal, harmful, or offensive

  • Impersonate others

  • Violate intellectual property rights

  • Share others' private information without consent

Consequences: Violation may result in account suspension or termination without refund.

7. Termination

7.1 Termination by You

You may terminate your account anytime by:

Effect of Termination:

  • All your data will be deleted within 30 days

  • Access to Premium features ends immediately (no refund)

  • You must cancel subscription separately through Apple/Google

7.2 Termination by Us

We may suspend or terminate your account if:

  • You violate these Terms

  • Your account shows suspicious activity

  • You engage in fraudulent behavior

  • Required by law

  • You fail to pay subscription fees (Premium users)

Notice: We will provide notice when possible, but may terminate immediately for serious violations.

7.3 Effect of Termination

Upon termination:

  • Your license to use the App ends

  • Your data will be deleted per our retention policy

  • Certain provisions survive termination (disclaimers, limitations of liability, arbitration)

8. Disclaimers and Warranties

8.1 "AS-IS" Basis

SPROUT IS PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

  • Warranties of merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Uninterrupted or error-free operation

  • Accuracy or reliability of content

8.2 No Medical/Professional Advice

Sprout is a productivity tool, NOT a medical or mental health app. Features designed for ADHD users are informational only. Always consult qualified professionals for medical advice.

8.3 Third-Party Services

We are not responsible for:

  • Third-party services (OpenAI, Supabase, payment processors)

  • Apple/Google platform availability or policies

  • Internet connectivity issues

  • Device compatibility

8.4 Beta Features

Some features may be marked as "beta" or "experimental":

  • These are provided for testing purposes

  • May contain bugs or errors

  • May be discontinued without notice

  • No warranties apply to beta features

9. Limitation of Liability

9.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF SPROUT SHALL NOT EXCEED:

  • The amount you paid us in the 12 months before the claim arose, OR

  • £50 (if you're a free user or paid less than £50)

9.2 Excluded Damages

WE ARE NOT LIABLE FOR:

  • Indirect, incidental, or consequential damages

  • Lost profits, data, or business opportunities

  • Emotional distress or personal injury (except where prohibited by law)

  • Damages caused by third parties or events beyond our control

9.3 Limitations Apply Even If

  • We were advised of the possibility of damages

  • A remedy fails its essential purpose

9.4 Legal Exceptions

Some jurisdictions don't allow limitation of liability for:

  • Personal injury

  • Fraud or willful misconduct

  • Gross negligence

These limitations don't apply where prohibited by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Sprout, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the App

  • Your violation of these Terms

  • Your violation of others' rights

  • Your content or data

We reserve the right to assume exclusive defense of any claim. You will cooperate with our defense.

11. Privacy and Data Protection

11.1 Privacy Policy

Your use of Sprout is subject to our Privacy Policy (available at: sproutapp.tech/privacy-policy).

11.2 Data Collection

We collect and process data as described in the Privacy Policy, including:

  • Account information (email, name)

  • App usage data (tasks, pet data, settings)

  • Device information and analytics

  • Payment information (processed by Apple/Google)

11.3 Data Rights

You have rights to:

  • Access your data

  • Update or correct your data

  • Delete your data (account deletion)

  • Export your data

  • Opt-out of certain data collection

See Privacy Policy for details.

11.4 Children's Privacy

We do not knowingly collect data from children under 13. If we discover we have, we will delete it immediately.

12. Intellectual Property

12.1 Trademarks

"Sprout," the Sprout logo, and all related marks are our trademarks. You may not use them without written permission.

12.2 Copyright

All App content (code, designs, graphics, text) is protected by copyright. Unauthorized use is prohibited.

12.3 DMCA Compliance

If you believe your copyright is infringed:

  • Email: support@sproutapp.tech

  • Include:

    • Description of copyrighted work

    • Location of infringing content

    • Your contact information

    • Statement of good faith belief

    • Statement of accuracy under penalty of perjury

    • Physical or electronic signature

12.4 Feedback

If you provide feedback or suggestions:

  • We may use it without compensation

  • You grant us a perpetual, royalty-free license to use feedback

  • You waive any claims to ownership

13. Updates and Changes

13.1 App Updates

We may update the App to:

  • Add new features

  • Fix bugs or security issues

  • Improve performance

  • Comply with legal requirements

Updates may:

  • Be automatic or require manual installation

  • Change functionality or remove features

  • Require acceptance of updated Terms

13.2 Changes to Terms

We may modify these Terms with 30 days' notice by:

  • Posting updated Terms in the App

  • Sending email notification (if you have an account)

Your options:

  • Accept changes and continue using Sprout

  • Reject changes and delete your account within 30 days

Continued use after notice period = acceptance of new Terms.

13.3 Feature Changes

We may modify or discontinue features with reasonable notice. We are not liable for:

  • Feature changes or removals

  • Loss of functionality

  • Discontinuation of the App (with 90 days' notice)

14. Platform-Specific Terms

14.1 Apple App Store

If you download Sprout from the Apple App Store:

  • These Terms are between you and us (not Apple)

  • Apple is not responsible for the App or support

  • Apple is a third-party beneficiary and may enforce these Terms

  • You must comply with Apple Media Services Terms and Conditions

  • You represent you're not in a U.S.-embargoed country

  • You represent you're not on U.S. government prohibited lists

Apple Contact: reportaproblem.apple.com

14.2 Google Play Store

If you download Sprout from Google Play:

  • These Terms are between you and us (not Google)

  • Google is not responsible for the App or support

  • You must comply with Google Play Terms of Service

  • Google is a third-party beneficiary of these Terms

Google Contact: play.google.com/store/apps

14.3 Platform Policies

You agree to comply with:

  • Apple App Store Review Guidelines

  • Google Play Developer Policy

  • Platform-specific community guidelines

We may remove features or modify the App to comply with platform requirements.

15. Dispute Resolution and Arbitration

15.1 Governing Law

These Terms are governed by the laws of [England and Wales / Your Jurisdiction], without regard to conflict of law principles.

15.2 Informal Dispute Resolution

Before filing a claim, you agree to contact us at support@sproutapp.tech to resolve the dispute informally. We'll work in good faith to reach a resolution within 60 days.

15.3 Binding Arbitration

If informal resolution fails, disputes will be resolved by binding arbitration, except:

  • Small claims court disputes (below monetary threshold)

  • Intellectual property disputes

  • Emergency equitable relief

Arbitration Terms:

  • Conducted by Consumer Arbitration / Retail ADR

  • Location: United Kingdom or online

  • Each party pays own attorney fees (unless awarded by arbitrator)

  • Arbitrator's decision is final and binding

  • No jury trial

15.4 Class Action Waiver

YOU AND SPROUT AGREE THAT DISPUTES WILL BE RESOLVED INDIVIDUALLY, NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION.

You waive any right to:

  • Participate in a class action

  • Act as a class representative

  • Pursue claims on behalf of others

15.5 Exceptions

Arbitration does NOT apply to:

  • Claims in small claims court

  • Intellectual property infringement claims

  • Requests for injunctive or equitable relief

15.6 Opt-Out

You may opt out of arbitration within 30 days of accepting these Terms by emailing: legal@sproutapp.tech (or support@sproutapp.tech)

Include: Name, email, date of acceptance, statement: "I opt out of arbitration."

16. General Provisions

16.1 Entire Agreement

These Terms, Privacy Policy, and any referenced policies constitute the entire agreement between you and Sprout.

16.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect. The unenforceable provision will be modified to achieve its intent.

16.3 Waiver

Our failure to enforce any right or provision is not a waiver. Waivers must be in writing.

16.4 Assignment

You may not assign these Terms. We may assign our rights and obligations without notice.

16.5 Force Majeure

We are not liable for delays or failures due to events beyond our control (natural disasters, wars, pandemics, internet outages, etc.).

16.6 Notices

To You:

  • Email to your registered address

  • In-app notification

  • Posted in the App

To Us:

16.7 No Third-Party Beneficiaries

These Terms are for your and our benefit only (except Apple/Google as noted).

16.8 Survival

Sections that naturally survive termination remain in effect (disclaimers, limitations of liability, arbitration, intellectual property).

17. Contact Information

General Inquiries & Legal/DMCA & Privacy Requests: support@sproutapp.tech

Mailing Address:
Sprout App
2 Foster Close,
Derby. DE30BF

Website:
sproutapp.tech

18. App Store Compliance

18.1 Apple Requirements

  • Sprout is licensed, not sold

  • Licensed to you (end user) only

  • Apple has no warranty obligation

  • Apple is not responsible for maintenance or support

  • Apple is not liable for product liability claims

  • Apple is not liable for IP infringement claims

  • Sprout complies with Apple App Store Review Guidelines

18.2 Google Requirements

  • Sprout complies with Google Play Developer Policies

  • Google is not responsible for the App

  • Google has no obligation to provide support

  • You acknowledge Google's limited role as platform provider

18.3 Compliance Certifications

Sprout complies with:

  • GDPR (General Data Protection Regulation) - EU

  • CCPA (California Consumer Privacy Act) - California, USA

  • COPPA (Children's Online Privacy Protection Act) - USA

  • Apple Privacy Guidelines

  • Google Play Privacy and Security Requirements

Acceptance of Terms

By clicking "Accept," creating an account, or using Sprout, you acknowledge that:

  • You have read and understood these Terms

  • You agree to be bound by these Terms

  • You meet the eligibility requirements (age 13+)

  • You consent to data collection as described in Privacy Policy

  • You agree to arbitration and class action waiver

If you do not agree, do not use Sprout.

Thank you for using Sprout. We're committed to providing a great experience while respecting your rights.

These Terms of Service are effective as of February 2, 2025 and govern your use of the Sprout mobile application.

Last Reviewed: February 2, 2025
Version: 1.0